Returns and refunds

Your right to withdraw

Under EU consumer law you may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. The period starts the day the last item of the order reaches you.

Tell us before the 14 days are up by writing to business@syntaxasoft.com with your order details. A plain statement is enough; there is no form to complete.

Sending the goods back

Once you have told us, you have a further 14 days to return the goods. Items must come back complete and in a condition that lets them be resold: unwashed, unused beyond what you would do to inspect them in a shop, and with their packaging where possible.

You pay the cost of the return shipment, unless the item was faulty or not what you ordered.

Refunds

We refund within 14 days of receiving the goods back, or of proof that you sent them, whichever comes first. The refund covers the price of the goods and the standard outbound delivery charge. If you chose a faster delivery than our standard option, the difference is not refunded.

Money goes back by the same means you paid, unless we agree otherwise. No fee is charged for this.

Reduced refunds

If the goods come back visibly used, laundered, cut or altered, we may reduce the refund to reflect the loss in value. We will explain the reduction before it is applied.

Faulty goods

Separately from the withdrawal right, you have a statutory guarantee against defects for two years from delivery. Send us photographs and a description and we will repair, replace or refund. Return shipping for a defective item is on us.

Items that cannot be returned

Goods made to your measurements, and sealed hygiene items whose seal has been broken, are outside the withdrawal right. Nothing in the current range is made to order.

All returns are handled by SyntaxaSoft SIA.